Cancellation & Refund Policy

Last updated: July 18, 2026

This policy outlines how PixelAssets Creations PTY LTD trading as PropertyEnhance handles cancellations, account deletions, and refund requests in strict compliance with the South African Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

1Nature of the Service

PropertyEnhance operates an automated digital platform providing “Credits” used to access our proprietary AI photo enhancement, Virtual Twilight creation, and digital rendering tools. These credits are non-tangible, digital assets delivered to your account immediately upon successful verification of payment via our integrated payment gateway partner, Paystack.

2Account Cancellation & POPIA Data Deletion

  • Pay-As-You-Go Framework: Our platform operates strictly on a pay-as-you-go credit allocation model without recurring monthly subscriptions. Consequently, there is no formal cancellation notice period required, and you may cease using the Service at any point.
  • Permanent Deletion Rights: In accordance with your data subject rights under Section 5 of the Protection of Personal Information Act (POPIA), you may permanently delete your account, business profile, and all associated visual media.
  • How to Request Deletion: To permanently purge your data from our active storage infrastructure, you must send an explicit written request to our support desk from your registered account email:

    EMAIL: support@propertyenhance.co.za

    ATTENTION: Designated Information Officer (Stephen Rowley)

3Refund Policy for Unused Credits (ECTA 7-Day Cool-Off)

In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA), you are entitled to a 7 (seven) day “cooling-off” period for electronic transactions.

The Condition for Refund: You may request a full financial refund for an unutilized Credit Pack purchase within 7 (seven) calendar days of the initial transaction date. The Exception: This cooling-off right is strictly subject to the condition that none of the credits within that specific pack have been consumed. In terms of ECTA regulatory exclusions, once an automated AI processing cycle has been initiated, and a credit has been utilized to process an image, the service has commenced with your explicit consent. Therefore, if even one credit from a pack has been consumed, the entire pack is deemed structurally altered and becomes non-refundable.

4Used Credits, AI Variations, and Quality Disputes

4.1 Aesthetic Variations & Subjective Preferences

Our system relies on advanced automated neural networks and artistic interpretation engines. Because style, lighting level, and sky replacement elements involve an automated creative process, PropertyEnhance does not issue refunds, credit replenishments, or reversals based on subjective aesthetic preferences or “look and feel” modifications.

4.2 System Failures & Defective Computations

In accordance with the consumer guarantees outlined in Section 56 of the CPA, if our Service fails to deliver a processed image due to a verifiable server outage, script failure, or software bug on our platform:

  • We will immediately investigate the system log file.
  • If a technical failure is verified on our side, you have the statutory right to choose between a full replenishment of the lost credits back into your account balance, or a formal financial reversal of the proportional transaction value.
  • Technical failures strictly exclude user-side disruptions such as unstable local internet connectivity, local device performance lag, or the uploading of unsupported, corrupted, or non-compliant image file formats.

5Processing of Approved Financial Refunds

  • Original Payment Reversals: Approved financial refunds will be routed back to the exact payment mechanism (Credit/Debit Card or Instant EFT) utilized during checkout. All reversals are executed through our authorized payment operator, Paystack.
  • Timeline Expectations: While our automated system triggers the reversal immediately upon approval, clearance times are governed by South African banking networks. Refunds typically require 5 to 10 business days to clear and reflect in your bank statement.

6How to Initiate a Refund Request

To log a formal dispute or request a transaction reversal, please communicate directly with our support desk. You must supply your Transaction Reference ID (generated via Paystack) and an explicit description of the system defect:

Support Email: support@propertyenhance.co.za