Question 1

Do my credits really never expire?

Accepted Answer

Yes! Once you purchase a credit pack, those credits remain in your account indefinitely until you use them. There are no monthly expiry dates.

Question 2

Are my payments secure?

Accepted Answer

We use Paystack, a leading South African payment gateway, to process all transactions. We never store your credit card details on our servers.

Question 3

Can the AI identify South African-specific features?

Accepted Answer

Yes. Our models are tuned to recognize local architectural features, from "loadshedding-ready" solar installations to braai areas and lapas, ensuring your listing descriptions resonate with local buyers.

Question 4

How long does the enhancement take?

Accepted Answer

Our AI processes each image in approximately 40-60 seconds. A full batch of 20 listing photos typically completes in 15-20 minutes, depending on your internet connection and server load.

Question 5

What photo formats do you support?

Accepted Answer

We support the following file formats: .jpg, .jpeg, .png, .webp, and .gif. Most digital cameras and smartphones save in JPEG (.jpg) or PNG (.png) by default, ensuring full compatibility with PropertyEnhance.

Question 6

Do I need a professional camera?

Accepted Answer

No. Our AI is specifically designed to treat mobile phone photography, correcting lens distortion and lighting to make iPhone/Samsung photos look professional.

Question 7

How many images should I upload per listing?

Accepted Answer

We recommend 12-24 images for a standard listing to generate a comprehensive listing analysis and description.

Question 8

Who owns the enhanced photos?

Accepted Answer

You do. You retain full copyright ownership of both your original uploads and the enhanced results.

Question 9

Is my data POPIA compliant?

Accepted Answer

Yes. We adhere strictly to POPIA guidelines regarding data storage and processing. See our Privacy Policy for full details.

Question 10

What is Virtual Twilight?

Accepted Answer

Virtual Twilight is a premium AI feature that creates 3 stunning sky variations of your listing photo—sunset, sunrise, and night skies. Each Virtual Twilight generation costs 1.5 credits and produces professional-quality images perfect for showcasing properties in different lighting conditions.

Question 11

How does the AI description generator work?

Accepted Answer

Simply upload your listing photos and provide property details (bedrooms, bathrooms, garages, and key features). Our AI analyzes the images and generates a compelling, professional listing description tailored to South African real estate buyers. Each generation costs 0.2 credits.

Question 12

Can I download my edited photos again if I lose them?

Accepted Answer

Yes, we store your enhanced and edited images for 45 days. After that period, they are removed to manage storage. Please download your final assets within this window to ensure you have a permanent copy.

Question 13

How much do credits cost?

Accepted Answer

Credit packages start at R350 for 50 credits. We offer tiered pricing with better value at higher volumes: 100 credits for R675 (best value), and 500 credits for R3,250. Bulk pricing is available for agents managing multiple listings—contact us for details.

Question 14

Do you offer free credits or a trial?

Accepted Answer

Yes! Every new user receives 5 free credits to try PropertyEnhance risk-free. This is enough for one full batch enhancement or a few Virtual Twilight generations. No credit card required to get started.

Question 15

Can I revise an AI-generated description?

Accepted Answer

Yes. If you're not satisfied with the generated description, you can regenerate it as many times as you'd like by adjusting the property details (bedrooms, bathrooms, features) and requesting a new version. Each regeneration costs 0.2 credits.

Question 16

Can I access PropertyEnhance on mobile?

Accepted Answer

Yes. PropertyEnhance is fully responsive and works on smartphones and tablets. Simply visit our site from your mobile browser—no app download needed. You can upload, enhance, and manage listings on the go.

Question 17

How do I delete my account and all my data?

Accepted Answer

In accordance with POPIA data subject rights, you can request permanent account and data deletion at any time. Email support@propertyenhance.co.za with 'Account Deletion Request' in the subject line. We'll permanently remove your account, photos, and all associated data within 5 business days.

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