PAIA Manual
Last updated: July 18, 2026
In compliance with Section 51 of the Promotion of Access to Information Act, 2000 (PAIA), Pixel Assets Creations PTY LTD trading as PropertyEnhance publishes this manual detailing how members of the public may request access to records held by the organisation. This document outlines our information-handling practices, the categories of records we maintain, and the formal procedures for submitting access requests.
1Organisational Details & Information Officer
Organisation Name
Pixel Assets Creations PTY LTD trading as PropertyEnhance
Registration Number
2018 / 220358 / 07
Information Officer
Stephen Rowley
Physical Address
30 Sheffield Gardens, Melinda Lane, Sheffield Beach, 4420
Email Address
info@propertyenhance.co.za2Categories of Records Held
PropertyEnhance maintains records in the following categories, which may be subject to access requests under PAIA:
2.1 Personnel & Operational Records
Employment contracts, financial records, supplier agreements, system logs, audit trails, and administrative documentation maintained in the ordinary course of business.
2.2 Client & User Data
User account information, billing history, service-usage logs, uploaded images, processed results, and correspondence with clients — subject to data subject privacy rights and contractual confidentiality obligations.
2.3 Compliance & Legal Records
Regulatory correspondence, legal opinions, POPIA compliance documentation, ECTA transaction records, and tax and statutory filings held in accordance with South African legal requirements.
2.4 Technical & Infrastructure
System architecture documentation, API integration records, cloud infrastructure agreements, and security audit reports.
3Procedure for Requesting Access to Records
Any member of the public may submit a PAIA access request in writing. The procedure is as follows:
- Submit a Written Request: Address your request to the Information Officer (Stephen Rowley) at the contact details provided in Section 1. Requests must be submitted in writing and clearly identify the record(s) you seek.
- Provide Required Information: Your request must include: your full name and contact details, a clear description of the record sought, the preferred format for receiving the information, and the grounds on which you believe you have a right to access (e.g., personal information about yourself, or public interest).
- Processing Timeline: The Information Officer will acknowledge receipt within 5 (five) business days and will respond to your request within 30 (thirty) calendar days, unless an extension is necessary.
- Fees: Requests for access may be subject to a cost fee to recover reasonable administrative expenses incurred in photocopying, postage, or data preparation. You will be notified of any applicable fee before information is provided.
- Decision Notification: You will receive written notice of whether your request has been granted or refused, including reasons for any refusal.
4Records Exempt from Disclosure
The following categories of records are generally exempt from disclosure under PAIA, and requests for access may be refused on these grounds:
- Trade Secrets & Commercial Confidentiality: Proprietary algorithms, AI model parameters, source code, vendor agreements, pricing strategies, and other information that would harm our competitive position if disclosed.
- Personal Information of Third Parties: Data belonging to other individuals or entities that is not about the requester, or data disclosed in confidence under POPIA obligations.
- Legal Advice & Privilege: Correspondence with legal advisors, legal opinions, and litigation-related documents protected by attorney-client privilege.
- Security & Public Safety: Information related to information security measures, system vulnerabilities, or threat mitigation strategies that could compromise platform integrity if disclosed.
- Financial & Banking Information: Bank account details, credit card information, financial transaction records, and tax records not directly related to the requester.
5Data Processing & Security Practices
5.1 Record Retention
PropertyEnhance retains records in accordance with South African statutory requirements and archival best practices. Financial records are retained for 7 (seven) years; client records are retained for the duration of the business relationship plus 3 (three) years; and system logs are retained for up to 24 (twenty-four) months.
5.2 Security Measures
All records are protected by access controls, encryption, firewalls, and regular security audits. Physical records (if any) are stored in locked, access-controlled facilities. Digital records are backed up regularly and protected against unauthorized access, modification, or loss.
5.3 Third-Party Processors
Certain records are processed by authorized third-party service providers (e.g., cloud-hosting providers, payment processors). All such processors are bound by data processing agreements that mandate equivalent security and confidentiality standards.
6Complaints & Appeals
If your PAIA request is refused, or if you believe PropertyEnhance has not complied with this manual or the PAIA Act, you may lodge a formal complaint or appeal:
Complaint to Information Regulator: If you remain unsatisfied, you may lodge a formal complaint with the South African Information Regulator at inforegulator.org.za. The Information Regulator is the independent authority responsible for enforcing PAIA and POPIA compliance.
7Contact Information for Access Requests
To submit a PAIA access request or lodge a complaint, contact the Information Officer:
Information Officer
Stephen Rowley
Mailing Address
30 Sheffield Gardens, Melinda Lane, Sheffield Beach, 4420
8Related Policies & Documentation
For additional information about how PropertyEnhance handles your personal data and information rights, refer to the following documents:
- Privacy Policy: Details our data collection, processing, and POPIA compliance practices (available at /privacy).
- Terms & Conditions: Covers our service usage, liability, and user obligations (available at /terms).
- Cancellation & Refund Policy: Explains our refund procedures and consumer protection compliance (available at /refunds).